Image preview

Loading image…

Skip to main content

inkit · Service & support

Try printing before you buy.Get help when you need it.

Try a free sample print on your items. After delivery, get remote installation training and repair support.

Actual company showroom
Actual company showroomView full image ⤢

01 / Free sample printing

See a print on your own item.

We supply printers. Test your own items and artwork with free sample printing before buying.

Actual printed phone-case sample; assess your own material
Actual print sample · Assess your own material⤢
  1. 01

    Share photos and artwork

    Tell us the material, size and what you want to print.

  2. 02

    Send or bring your items

    Speak with our technical team before sending samples or arranging a visit.

  3. 03

    Check the result, then choose a machine

    Check the colors, placement and result, then ask about the machine and quote.

Sample printing is free, with no quantity limit.

Customers cover sample shipping. Charges for special materials and custom fixtures are confirmed after assessment.

Ask about sample printing →

02 / Installation & training

We help you get started.

Get installation and operation help online. Tell us the model and the step you want to learn.

Actual company office
Actual company office⤢

Remote installation training

Have the model, receipt date and items ready, then arrange a training session.

Need someone to visit?

On-site service can be arranged. Confirm the service fee with our technical team; customers cover the fee and travel expenses.

Ask about installation training →

03 / Repairs & warranty

Tell us what went wrong.

Share the model, receipt date and photos or video of the issue so our team can help.

Actual equipment assembly and testing area
Actual assembly and testing area⤢
Warranty period
One yearStarts when the machine is received.
What is excluded
Printheads & consumables
Warranty shipping
Paid by you
Get technical help →

Before contacting us

Have these details ready.

Choose the help you need, copy the list, add your details and send it to our technical team.

  • Item photos, material and dimensions
  • The image or design you want to print
  • Where to print and the result you want
  • Whether you will send or bring the items

Consumables & accessories

Share your machine model to ask which supplies or accessories you need and what they cost.

Contact technical service →

Equipment & software customization

Need machine changes, extra features or a connection to your software? Tell us how you want to use it.

Explore development →
inkit technical serviceWeChat support ↗